FAQs
Can you get free shipping from DreamCloud?
DreamCloud offers free delivery to all contiguous US states. If you live in Alaska or Hawaii, you’ll be charged for shipping which will be calculated at the checkout.
How do I track my DreamCloud order?
When you order a mattress from DreamCloud, you’ll receive an email confirmation with tracking information and links inside. Use this to track your order.
What is the DreamCloud returns policy?
If you’re unhappy with your order, you can return it for free within 365 days of receiving it, thanks to the DreamCloud 365 nights trial. This means you can try out your DreamCloud mattress for a full year and if you’re not completely satisfied, you can return it for a full refund. DreamCloud requests that you try it out for at least 30 days before you issue a return. For other items like pillows, duvets and sheets, you can return them within 50 days of receipt. To start a return, contact DreamCloud customer service.
What if I need to cancel or change my order?
If you’d like to change or cancel your order, you may do so at any time prior to processing. If your order has been confirmed or shipped, you won’t be able to cancel and you’ll need to go through the returns process.
What warranty does DreamCloud provide?
DreamCloud offers a lifetime warranty on all of its mattresses. For bed frames, DreamCloud has a 3-year warranty and there’s a 1-year warranty on DreamCloud furniture.
What payment options are accepted at DreamCloud?
DreamCloud accepts all major credit and debit cards, Discover, American Express and Amazon Pay.
DreamCloud hints and tips
The sales are the best time to buy: The best way to save money on your DreamCloud purchases is to shop the sales. DreamCloud mattress deals run all year round and the biggest savings can be found during holidays, like President’s Day and Black Friday. The type of deals you can expect to see is 25% off everything on the site. Up to $599 of accessories are often included in your mattress purchase during the sale, so you can get a full sleep set-up for a fraction of the price!
Sign up for the DreamCloud newsletter: To stay in the loop about the latest news, product launches and sales from DreamCloud, subscribe to the newsletter. By signing up for DreamCloud emails, you’ll receive special offers and exclusive discounts on DreamCloud products straight to your inbox.
Enter your email for special perks: During sales events, you’ll see a pop-up that asks you to enter your email address to win a special discount or perk during the sale. This will sign you up to email communications from DreamCloud, but you will also get a special reward issued to you at random that you can use in the sale.
Get on the socials: For more updates from DreamCloud, follow them on Facebook, Twitter and Instagram.
Refer a friend to save more: Spread the word about DreamCloud to receive a treat! By referring a friend to DreamCloud, your friend will get $100 off their mattress order and you’ll receive a $100 Amazon gift card. All you need to do is enter your email on the ‘Refer a Friend’ page of the website to generate your personal link. Send this link to your friends or family members and make sure they use it when purchasing a DreamCloud mattress.
How to use DreamCloud coupon codes
DreamCloud coupon codes are entered at the checkout stage. Here's how you use them:
- Choose what you want to buy shopping and head to the checkout
- On the right side of the checkout page and underneath your order, you’ll see a box that says ‘Enter Coupon Code’
- Enter or paste your code into the box and then hit apply
- Your basket will be updated with the new discounted price and you can proceed with your order
Where can I read a DreamCloud mattress review?
You can read a full review of the DreamCloud Hybrid mattress right here at TechRadar. In our DreamCloud mattress review, we took a look at how its premium materials and make-up offer brilliant pressure relief, temperature regulation and motion isolation. If you’re still on the fence about buying the DreamCloud Hybrid, we look into this in more detail in our guide to whether you should buy the DreamCloud mattress.
Which DreamCloud mattress should I choose?
There are three mattress options for you to choose from at DreamCloud: the Hybrid, the Premier Hybrid and the Premier Rest Hybrid. The most affordable option and DreamCloud’s bestseller is the Hybrid, which has 5 layers of high density memory foam, good ventilation and minimal motion transfer. The next option up is the Premier Hybrid which features 6 layers of support that’s more pressure relieving and has a dynamic air flow. The most expensive mattress from DreamCloud is the Premier Rest Hybrid which has 7 layers of hybrid technology and additional pressure relieving materials.
What DreamCloud bed frame options are there?
Aside from its award-winning hybrid mattresses, DreamCloud is well known for its bed frames and furniture. The brand has a vast range of bed frames available, all of which are designed to fit your DreamCloud mattress. Depending on the style or material you want, you can choose from wooden or metal frames. Arguably the most popular and innovative base from DreamCloud is the DreamCloud Adjustable Bed Frame, which can be customised to suit your sleep style.
